Rowena Mangyan
Receptionist

Rowena brings over a decade of professional experience in the Business Process Outsourcing (BPO) industry to her role as Receptionist at The Right Litigation Group. Throughout her career, she has developed a strong reputation for professionalism, reliability, and exceptional customer service while supporting a wide range of business sectors. Her experience in client-facing roles has equipped her with the skills necessary to manage communications efficiently, maintain organized administrative processes, and ensure that every client interaction reflects the firm’s commitment to professionalism and care.

As the first point of contact for many clients, Rowena plays an important role in creating a welcoming and supportive experience for individuals reaching out to the firm. She is known for her attentive communication style, ability to manage multiple responsibilities with efficiency, and dedication to ensuring that inquiries are handled promptly and professionally. Her background in high-performance service environments allows her to remain calm and organized while working in fast-paced settings, ensuring that both clients and team members receive the support they need.

Rowena’s commitment to excellence has been consistently recognized throughout her career. She has received multiple performance awards, including Quarterly Key Performer, QA CARE Mid-Year Top Performer, Mid-Year Perfect Accuracy Score, and Mid-Year Zero Escalation, reflecting her strong attention to detail, reliability, and commitment to maintaining high standards of service.

Beyond her professional work, Rowena values maintaining an active and balanced lifestyle. She has a strong passion for sports and enjoys playing badminton, which allows her to stay active, recharge, and relieve stress. Her positive attitude, strong work ethic, and dedication to providing exceptional support make her a valued member of The Right Litigation Group .